Turning Static Catalogues into Seamless Commerce
Building a seamless healthcare e-commerce platform for a medical supplies
provider to deliver user-friendly, compliant digital shopping
XTS revolutionizes a leading medical supplies provider by developing an integrated e- commerce platform, streamlining operations, and enhancing customer satisfaction through automated processes and real-time data synchronization, boosting efficiency and repeat business.
Client
The client organization, founded in USA by a military veteran over 20 years ago, specializes in providing medical and surgical supplies. Serving government medical centers, hospitals, clinics, and military facilities, they offer a diverse range of products such as prosthetics, diabetic care devices, surgical devices, and infection control solutions. The company holds numerous federal contracts and excels in efficient procurement processes, adhering to various regulatory requirements and legal standards.
Industry
Healthcare, E-commerce
Challenge
The client’s manual order processing sufficed for decades but became a liability as customers began expecting seamless e-commerce features, resulting in errors, delays, and declining satisfaction. The primary challenges included: Shopping Cart Abandonment, Error-Prone Transactions, Poor Customer Experience, Declining Repeat Orders, Manual Business Logic Implementation
Solution
XTS designed and implemented a comprehensive e- commerce platform using WooCommerce, integrating it seamlessly with NetSuite to create a highly efficient and user-friendly solution that transformed the client’s operations and customer experience.
Benefits
70% +
Reduction in order processing time.
30% +
Increase in CSAT score
40% +
Increase in online sales
45% +
Reduction in Cart Abandonment Rate
40% +
Reduction in order fulfilment time
27% +
Increase in repeat orders
33% +
Reduction in Customer Acquisition Cost (CAC)
22% +
Increase in Conversion Rate
13% +
Reduction in order processing errors
Client Speak
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